Last Updated: 01 September 2023

This Privacy Policy should be read in conjunction with our previous Privacy Policy, which can be accessed here: Old Privacy Policy Link.

Welcome to C E Enterprises Pvt Ltd operating under the brand name Confidential Couture, located in New Delhi, India. We value your trust and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, www.confidentialcouture.com ("Website"), or interact with our products and services. By accessing or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect:

We may collect the following types of personal information:

1.1. Personal Information You Provide:

• Contact information (e.g., name, email address, phone number).
• Billing and shipping address information.
• Payment information (e.g., credit card details) for purchases.
• Information provided when you communicate with us via email, chat, or other channels.

1.2. Automatically Collected Information:

• Log files and usage data, including your IP address, browser type, and operating system.
• Information collected through cookies, web beacons, and similar technologies. Please refer to our Cookie Policy for more details.

2. How We Use Your Information:

We use your personal information for various purposes, including but not limited to:

• Providing and improving our products and services.
• Processing orders, payments, and shipping.
• Communicating with you, including sending order updates and promotional materials.
• Analyzing website usage and trends to enhance the user experience.
• Investigating and preventing fraudulent activities.
• Complying with legal obligations.

3. Disclosure of Your Information:

We may share your personal information with the following third parties:

• Service providers who assist us in operating our business (e.g., payment processors, shipping partners).
• Legal authorities or law enforcement agencies when required by law or to protect our rights.
• Other third parties with your consent or as otherwise described in this Privacy Policy.

4. Your Choices:

You have certain choices regarding the personal information we collect and how it is used:

• You can access, update, or delete your personal information by contacting us.
• You may opt-out of receiving promotional emails by following the unsubscribe instructions in the email.
• You can manage cookies preferences through your browser settings.

5. Security:

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of online transmission or storage is completely secure, so we cannot guarantee the absolute security of your data.

6. Advertising and Payment Policies:

We use online advertising platforms such as Facebook Meta and Google Ads to promote our products and services. Please note the following points regarding our advertising practices:

6.1. Facebook Meta Advertising:

• We may use information collected through Facebook Meta advertising tools (e.g., Facebook Pixel) to improve our advertising campaigns and provide you with more relevant content.
• You can control the ads you see on Facebook and its associated platforms by adjusting your ad preferences on those platforms.
• We comply with Facebook Meta's advertising policies and guidelines to ensure that our ads are respectful and adhere to community standards.

6.2. Google Ads:

• We may use Google Ads to reach our audience.
• We may use information collected through Google Ads and Google Analytics to improve our advertising campaigns and provide you with more relevant content.
• You can control the ads you see on Google and its associated platforms by adjusting your ad preferences on those platforms.
• We comply with Google Ads policies and guidelines to ensure that our ads are respectful and adhere to community standards.

Once a consigned product is sold and full payment is remitted to the seller, the transaction shall be deemed final, closed, and irrevocably settled. The Company shall retain payment and transaction records for a maximum period of four (4) years from the date of settlement. Upon expiry of this period, all related records may be permanently discarded, and the Company shall have no obligation or liability to provide verification, clarification, or documentation of such transactions. This clause shall equally apply to any return, refund, or dispute-related claims. Any claims raised after the record-retention period shall be time-barred and not maintainable.

7. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on our Website with the "01 September 2023" date.

Website/App Security

Confidential Couture utilizes the Nexcess Cloud Platform, provided by Nexcess Web Services, to store all data. Please be aware that this data may be stored on servers located outside of India. Nexcess Cloud Platform employs robust security measures to safeguard against the loss, misuse, and unauthorized alteration of information. We recognize these measures as reasonable security practices and procedures, proportionate to the importance of the information assets being protected.

It's important to note that the security standards and practices implemented by Nexcess Cloud Platform are beyond the control of Confidential Couture and may undergo changes over time. We kindly request that you periodically review the security standards, practices, and policies enforced by the Nexcess Cloud Platform to ensure they align with your preferences. Your agreement to this is in your best interest, as it helps to confirm that there are no modifications that you find discomforting.

Confidential Couture prioritizes the protection of your data and values your trust in our services.

8. The Grievance Officer can be contacted at the following address:

In accordance with the Information Technology Act, 2000 and Information Technology (Intermediaries Guidelines) Rules, 2011 made thereunder, the name and contact details of the Grievance Officers are provided below:

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at:

By using our Website and services, you agree to the terms outlined in this Privacy Policy, including our advertising policies. Please review this policy periodically to stay informed about how we handle your personal information.